Service Level Agreement
Last updated: March 2026
Uptime Commitment
We guarantee 99.9% uptime for all managed WordPress sites. Uptime is measured monthly, excluding scheduled maintenance windows communicated at least 48 hours in advance.
Monitoring
All sites are monitored 24/7 from multiple global locations. We check every 60 seconds and begin investigation within 5 minutes of a detected outage.
Response Times
- Critical (site down): Response within 15 minutes
- High (security incident): Response within 1 hour
- Normal (general requests): Response within 4 business hours
- Low (questions, non-urgent): Response within 1 business day
Backups
Daily automated backups with 30-day retention. Backups include files, database, and configuration. One-click restore available within 15 minutes of request.
Credits
If we fail to meet our 99.9% uptime guarantee, you are eligible for service credits. Credits are calculated as a percentage of your monthly fee proportional to the downtime experienced. Credits must be requested within 30 days of the incident.
Exclusions
This SLA does not cover downtime caused by: scheduled maintenance, DNS propagation, third-party service outages, client-initiated changes, force majeure events, or violations of our Acceptable Use Policy.
Contact
For SLA-related inquiries or credit requests, contact support@warriorwp.com.